Services
Services are personal assistant, virtual assistant and administrative support activities as agreed with you.
How work is agreed
Work is agreed in writing (including by email). Scope can be refined collaboratively before work begins.
Fees and invoicing
Fees are confirmed before work starts. Invoices are issued in GBP. (Owner decision required: add any specific fee structures or billing cycles if desired.)
Payment
Invoices are payable by the due date shown. (Owner decision required: specify accepted payment methods and any late payment approach.)
Client responsibilities
Please provide timely information, decisions and access needed to complete tasks safely and effectively.
Confidentiality
Information provided is treated confidentially and with care.
Data protection
Personal data is processed in line with the Privacy Policy.
Third-party services and expenses
If third-party tools or services are required, these will be discussed in advance. Any external costs are payable by the client if agreed.
Cancellation and rescheduling
If you need to cancel or reschedule, please provide reasonable notice so time can be reallocated. (Owner decision required: specify any desired notice periods.)
Ending an ongoing arrangement
Either party may end an ongoing arrangement with reasonable notice. (Owner decision required: specify your preferred notice period.)
Intellectual property
Where applicable, ownership of materials produced for you will be as agreed or as required by law. (Owner decision required if specific IP terms are needed.)
Liability
Reasonable care is taken in providing services. Luna Assist is not liable for indirect or consequential losses. Nothing in these terms limits statutory rights.
Events outside reasonable control
Neither party is responsible for delays or failure caused by events beyond reasonable control.
Complaints / contact
Please email grimsey@lunaassist.co.uk if you have any concerns or questions.
Governing law
These terms are governed by the laws of England and Wales.